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Returns
We accept returns when an item significantly differs from its listing description. Buyer's remorse returns are not accepted.
Within 48 hours of delivery, contact us from your order page or via Contact with clear photos of the item and packaging. Our team reviews and responds within about 24 hours.
Wrong item, material or finish that does not match the listing, damaged on arrival, or missing parts shown in the listing photos. Plated jewelry stays plated — we do not treat plating wear as a defect if the listing said plated.
Approved refunds go back to the original payment method after we confirm the claim. Shipping is usually not refunded unless we shipped the wrong item or the fault was ours.
Opened or used beauty items cannot be returned for hygiene reasons, except when the product arrived sealed but clearly defective or not as listed.